5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have found is that almost all security guard companies are capable of supplying the support that property managers want, but also often do not because of a lack of continuing excellent control processes.
Security guard companies are unlike any vendor a property manager usually hires. If you hire a painter, you are able to see whether they do their tasks by looking at the walls. However, when you hire a security guard company, how often can you determine whether the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it’s crucial to implement a system of verification and quality control to ensure that problems connected with the deficiency of performing these tasks don’t start to happen.
In this article we will talk five (5) simple steps to enhancing your safety guard service and achieving what you picture as your perfect construction security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they could start working as security guards. If your state is among these states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being provided by your security provider and inquire does it look adequate.
It is also your security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to screen whether the guard is a fantastic fit for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal on what to expect from that guard and it gives you an opportunity to ask a different guard if you feel it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every guard to the company itself, in several circumstances the shield’s orientation to his delegated land isn’t as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long does the security firm double lender?
• How thoroughly are your article requests explained?
Determine the response to every one of the questions and be certain they fit with what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security companies provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel their work isn’t significant and they start to see themselves as not as a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field supervisor spot checks, the two methods of distant oversight that prove most successful are: Officer Check-Ins
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your premises. These monitoring systems allow the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly get an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard provider provides a way of earning certain each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident the adviser isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your current security guard company.